Professional Help Desk Technician Job Description Template

Great Platform for a proper organised B2B and B2C experience with ease. The world’s most innovative consumer companies like Godiva, JOANN, and TUMI use Gladly to create lasting customer relationships, not one-off experiences. I have been in help desk for almost 2 years, I am currently still there and managing a few systems. I have watched people who started with me move up ever fast as I stay in the same spot and the truth is its discouraging that you work so hard but are unable to get noticed. But, also keep in mind the importance of understanding the big picture of the IT industry. However, when you break into an entry-level role (whether it’s the helpdesk or something along the same lines), you need to figure out how to move up ASAP.

How to Climb the IT Job Ladder: From Help Desk Support to Systems Engineer - ClearanceJobs

How to Climb the IT Job Ladder: From Help Desk Support to Systems Engineer.

Posted: Mon, 30 Jul 2018 07:00:00 GMT [source]

This trait is highly appealing to businesses; almost every firm wants to hire people who are lifelong learners. If moving beyond the help desk is your objective, increasing your desire to learn can help you get there. It will also enable you to hone your help desk abilities in order to better support end consumers.

Duties & Responsibilities of a Computer Technician

Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web. Our team of experts handpicks these resources based on several parameters and brings to you the best recommendations that you can use to learn a new skill or upgrade your existing knowledge. These resources include both free and paid ones created by top professionals, schools and companies. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT.

how to become a help desk engineer

This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Top 5 IT technician interview questions with detailed tips for both hiring managers and candidates.

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Support technicians rely on advanced software in order to offer more efficient customer service. IT helps desks also require technicians to have a number of skills. Excellent verbal communication skills are also important, as well as analytical thinking skills. how to become a help desk engineer You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. An IT help desk engineer can expect to earn something between $55,000-$65,000 annually.

Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their careers; nothing wrong with that. But, there are also people who skyrocket through the industry as if they were cruising through outer space. All these roles have a lot of churn so there should be plenty of opportunities to move up in your company –no need to get your resume out there yet. So if you’re already there, just make sure your name is “in” so it can be considered for upcoming openings. They spend their time helping with little things instead of working on stuff that can directly translate into big-time promotions. The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters.

Obtain a College Degree

This is the class to begin with, if you have no experience in IT at all. These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers. They can get a robust IT foundational knowledge in a way that’s easy-to-understand. This customer service course covers industry best practices on collecting ITSM metrics for the purpose of monitoring performance and customer satisfaction in a service-focused environment. Python has emerged as the most in-demand programming language in the recent decade. Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT.

how to become a help desk engineer

The best way to train as a help desk technician is through hands-on experience. You will find that most employers are willing to train you on the job, or even provide some work-related training . The Association for Computing Machinery is a professional organization that provides opportunities for people in computing to interact with each other and advance the field. You can join ACM as an student member, which allows you to attend events but not vote or hold office, or you can become a regular member after you graduate. The ACM offers many benefits, including discounts on products and services, career advice and access to online resources. Anyone interested in learning and becoming a system admin can check out what’s in store here.

You’ll want to stress the positive qualities you offer to employees and why a job seeker would want to work for you. Take this chance to make your position stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you. This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge.

  • IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.
  • The program content is very impressive with focus on applied learning and has been structured to address real world requirements.
  • Unfortunately, it’s often common for technicians to prefer working alone as opposed to working in teams.